Consumer Protection Council, CPC, has issued a seven-day ultimatum to Samsung Electronics West Africa Limited to recall its Galaxy Note 7, following inundated explosion of Galaxy Note 7 while charging while it warned Nigerians to stop using the particular Note meanwhile.
The council, in Abuja demanded Samsung to provide it with information on the full status of its compliance with the global directive on the Samsung Galaxy Note 7 within the next one week.
Dupe Atoki, the director-general of CPC noted, “in line with international best practices, the company should immediately issue a recall notice giving Nigerian consumers adequate information on the procedure for recall and the appropriate compensation being offered”.
She also directed that Samsung Electronics West Africa Limited should furnish it with other measures the company had taken to safeguard the safety and interest of Nigerian consumers.
According to her, “While awaiting the response of Samsung Electronics West Africa Limited in order to determine the number of affected consumers in Nigeria, there is an urgent need to avert whatever dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.”
The Director General explained that Samsung had announced in the United States that consumers with Samsung Galaxy Note 7 could check whether or not their phones are affected and eligible for recall by entering the IMEI or serial number of their phone in a space provided on Samsung website, www.samsung.com/us/note/recall/, saying that Nigerian consumers can avail themselves of that facility.
In a letter to the company dated September 14, 2016, signed by its director general, Mrs. Dupe Atoki, it read:
“The attention of the council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire,” the letter said.
“The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals,” expressing concern that “some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.”
“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.”
Atoki advised Nigerian consumers who might have purchased the Samsung Galaxy Note 7 should to stop using the phone forthwith as an interim measure to guide against the effect of the explosion. She urged the company to ensure that affected consumers either get a free replacement from Samsung, or a refund of their money, where necessary.